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Version 9.3 is live: ScheduleOnce one-time links

With ScheduleOnce one-time links, you now have complete control over your ScheduleOnce bookings. Customers can make a single booking only without being exposed to your underlying booking page link. One-time links can be personalized, allowing the customer to pick a time without having to fill out the booking form. Learn more about one-time links.

One-time links are not new to OnceHub. Earlier this year, we released InviteOnce which allows you to create a specific configuration for each booking. Since each InviteOnce booking is meeting-specific, it uses one-time links. In fact, all InviteOnce meetings always use a link which is good for one booking only.

With this release, we are now extending the use of one-time links to ScheduleOnce, allowing you to take advantage of the generic links you are already using, and use them under tighter control.

ScheduleOnce one-time links key features:

  • Good for one booking only – One-time links are good for one booking only, eliminating any chance of unwanted repeat bookings. One-time links can be easily generated from different locations in your OnceHub account. When created, the link is automatically copied to your clipboard with one click, allowing you to quickly generate multiple one-time links that can be sent to different customers.
  • Keeps your booking page link private – One-time links take the form of an eight-digit code that does not reveal your underlying booking page link. A customer who receives the one-time link will only be able to use it for the intended booking, eliminating any chance of unwanted repeat bookings.
  • Personalized for a specific customer – One-time links can be personalized for a specific customer, allowing the customer to pick a time and schedule without having to fill out the booking form. The one-time link pop-up includes a built-in link builder, allowing you to quickly personalize the link using plain text, without having to create the full personalized URL.
  • Complete reschedule support – With one-time links, the customer is given the right to make one booking only. It is important that the customer does not lose this right if there is a need to reschedule the booking. As such, one-time links can be rescheduled by both the user and the customer, subject to the user-defined cancel/reschedule policy.

To learn more about this release read our article on What’s new in version 9.3 or watch our webinar below:

As always, if you have any questions or feedback, we would love to hear it. You can add a comment to this post or use our Contact page.

CEO TALK: Planning a Product-led Minimum Viable Product (MVP)

During the Product Led Summit in July 2019, OnceHub Co-founder and CEO, Rami Goraly discussed the key considerations when planning a product-led MVP. Topics included market analysis, MVP scoping, pricing, onboarding and how to set realistic expectations for a Minimum Viable Product. Read more below and/or view the full presentation here:

Planning a minimum viable product (MVP) is always a significant challenge. When planning an MVP under a traditional high touch sales approach, an organization has many stakeholders who work with your customers to ensure the success of your product; from developers and product managers to sales engineers and marketing teams. It is a very different situation when planning a product-led MVP. In this scenario, once your product is released to market, you have limited control for influencing a positive outcome for your customer. The product must be able to stand-alone and sell itself without the support structures of a traditional sales model.

In order to prepare a product-led MVP for success, you can not rely on product performance alone. There are a number of key considerations for planning a product-led MVP including market analysis, pricing, customer onboarding, precise website messaging and the overall customer experience. What’s more, the maturity of your chosen market and the use case/s you serve have a significant influence on the number of features your MVP needs in order to gain market traction.

Key Considerations for Planning a Product-led MVP

  • Differentiators vs. Table Stakes – a product-led MVP must comprise of features that are both differentiators and table stakes. Differentiators are those unique features that set you apart from the competition and table stakes are those core features that your customers expect. Without table stakes you will not gain any traction in the market, and without differentiators, you will have no unique, competitive advantage.
  • Table stakes are your worst enemy – the ideal window of opportunity for entering a market with a product-led MVP is close to the stage of early adoption. Once a market matures, more vendors emerge offering similar features (table stakes), early market differentiators quickly migrate to table stakes, and your ability to deliver unique differentiators decreases.
  • Number of features required for MVP – when you enter an emerging market at the optimal time you don’t require a large MVP. The later you enter the market, the more features you require to gain traction – differentiators are hard to identify and table stakes are plentiful. If you’re entering the market late, then your MVP will need to be much larger to accommodate the required table stakes.
  • An MVP is not always small – when it comes to an MVP, there is no one-size that fits all. Depending on the use case and the maturity of the market, an MVP can vary in size from very small to very large. If you intend to enter a market with a small MVP, you need to find an emerging market with a single scenario use case. The more scenarios you serve and the more use cases you automate, the larger your MVP needs to be.
  • Remove price as a point of friction – when planning your product-led MVP you should seriously consider taking pricing out of the equation in the first instance. Early release under a ‘free in beta’ model, or long free trial allows you to focus your attention on improving your product features and eliminating pricing as a point of friction.
  • No need to overdo your launch – If you’ve done everything right then you shouldn’t need to invest too much time or money on your launch. Ensure the right measures are in place so that you can make corrections quickly, and let your user base grow naturally.

Planning a product-led MVP requires much more than a focus on product performance alone. To learn more about the topics covered in this blog, including examples from the Scheduling software market, watch the full presentation here: CEO TALK: Planning a Product-led Minimum Viable Product (MVP)

Scheduling during sales conversations with InviteOnce

With our 9.2 release, we’ve made scheduling during conversations even more accessible with the InviteOnce copy links to clipboard feature. This feature lets you invite a customer or prospect to self schedule by copying and pasting InviteOnce links into your existing email thread or instant messaging conversation.

Timing is everything when it comes to engaging with new prospects. When a prospect or client shows interest in your product or service, you need to schedule a time to meet with them at the point of engagement. Many times you only have one opportunity to schedule a sales demo, follow up call or meeting. Traditional methods of scheduling a time to meet over the phone or via email can be messy and inefficient, especially when multiple parties are involved. Miss your opportunity or leave it in the prospects hands, and valuable prospects could fall through the cracks.

Don’t let prospects go unless there’s a meeting scheduled

The best way to ensure you get leads into the funnel while they’re highly engaged is to schedule during the sales conversation. Whether it’s via email or phone, using the right calendar scheduling tool means you accelerate time to engagement and ensure the booking is made at the peak of interest.

ScheduleOnce and InviteOnce enable scheduling during both email and phone conversations for multiple use cases. Instead of putting your customers through the back and forth of many emails, you can immediately connect them with your team. This ensures booking when your prospect’s interest is high and also means you can schedule according to your, and your team’s, requirements.

Scheduling during a sales conversation

There are many ways you can use online scheduling during sales conversations. For example, with InviteOnce, a salesperson scheduling a discovery call or an account executive scheduling a demo can quickly and easily schedule on behalf of a customer while they have the prospect on the phone.

Scheduling as part of an email conversation with ScheduleOnce caters to all types of scheduling scenarios. From simple prospect scheduling with a single sales person to more complex scheduling scenarios including dynamic and static panel meetings. Instead of letting your customers and prospects wait to be engaged, you empower them to immediately connect with your team.

Whichever booking scenario you require, scheduling during sales conversations is a must for capturing your prospects at the peak of their interest and accelerating time to engagement.

To learn more about this release read our article on What’s new in version 9.2 or watch our webinar below:

As always, if you have any questions or feedback, we would love to hear it. You can add a comment to this post or use our Contact page.

May 2019 Performance Issue Update

As some of our Users may be aware, we experienced a periodic issue during the month of May that caused slow loading and timeout error messages when accessing certain administrative sections of the ScheduleOnce User application.

This issue has been fully resolved, but we’d like to offer some insight into the root cause of the issue, and the steps that OnceHub has taken to address it.

After a thorough investigation, we were able to determine that the issue arose due to an error with an App Service hosted by our upstream provider, Microsoft Azure. We started to notice timeout messages the first week of May and immediately began investigating with the help of Azure support staff.

The issue was difficult to diagnose as Azure support staff were unable to immediately see the cause of the error. We continued the investigation throughout the month, and discovered a correlation between timeout errors in our application and the timing of updates pushed out by the Azure Service.

In light of this, our development team made an adjustment to our application architecture to discontinue use of the affected App Service. Further comparative testing was then done to confirm the Azure Service as the cause of the issue, and we have seen no further errors since the change. Fortunately, Customer facing booking page links were at no point affected, and no bookings were lost as a result.

We do apologize for any inconvenience this may have caused affected ScheduleOnce Users, and we hope this explanation serves to provide transparency into the cause of this behavior, and our commitment to providing the highest level of service possible.

As always, if you have any questions or feedback, you can add a comment to this post or use our Contact page.

ScheduleOnce ranked among Zapier’s top 25 fastest growing apps in 2019

Zapier’s Apps at Work: The Fastest Growing Apps Report honors the year’s 25 fastest growing apps out of the 1,500+ in Zapier’s ecosystem.

The report finds that ScheduleOnce has grown 169% since 2018. This places ScheduleOnce as the 13th fastest growing app on Zapier’s platform and the only scheduling app to appear in the top 25 fastest growth category.

ScheduleOnce offers a wide range of features allowing you to create almost any scheduling scenario as well as connect with over 1,500 apps via Zapier.

With the ScheduleOnce Zapier integration you can automate your workflows by connecting ScheduleOnce to your CRM, email marketing application, productivity tools and many more. Automatically send booking and customer data to your apps and ensure your app environment is in sync throughout the booking lifecycle.

  • Connect to 1,500+ apps
  • Use ready-made Zap templates
  • Set up integrations right from within the ScheduleOnce app

For more details, check out the Zapier Fastest Growing Apps of 2019 Report here. And if you’re ready to try out Zapier’s fastest growing scheduling app of 2019, sign up for a ScheduleOnce free trial today.

As always, if you have any questions or feedback, we would love to hear it. You can add a comment to this post or use our Contact page.

Version 9.1 is live – New InviteOnce calendar integrations and two-factor authentication

We’re pleased to announce that Exchange and Office 365 calendar integrations are now available in InviteOnce. We’ve also released two-factor authentication for extra account protection.

With our latest 9.1 release, we’ve made calendar connection improvements for InviteOnce including connections for both Exchange and Office 365 calendar users. What’s more, we’ve improved the functionality of the Google Calendar integration.

In addition to our calendar integrations, we’ve released two-factor authentication for adding an extra layer of protection to your OnceHub account. You can read more about two-factor authentication and account security policies in our blog.

The release of two-factor authentication is a good opportunity to revisit our account protection features. Our CEO will be hosting a 30 minute webinar about securing your OnceHub account.

For more details about the 9.1 release and links to the relevant help articles see the What’s new in version 9.1 article or watch our webinar on Securing your OnceHub account below:

As always, if you have any questions or feedback, we would love to hear it. You can add a comment to this post or use our Contact page

Securing your OnceHub account with two-factor authentication

We’re excited to announce the release of two-factor authentication in version 9.1

The humble password used to be a reasonable measure for protecting your account. However, in today’s online environment, a simple password can easily be cracked. This is why in 2016, we introduced Password security policies that enable enforcement of strong passwords with your OnceHub account users. Today, we are taking account protection to the next level with the release of two-factor authentication (2FA), an extra security layer for protecting your account.

Our approach to account security

We’ve always taken great measures to ensure that organizations in all industries can use OnceHub, no matter their security or compliance needs. Our approach to account security is designed so you only need one account. Your OnceHub account provides access to both ScheduleOnce and InviteOnce. Over time, you can add controls and security features as required to help keep your data private and secure.  

With our current security features, the simplest way to enhance your account security is with password policies. You can easily set policies for your password length, complexity, and expiration to suit your organizational security policies. Account lockout policies lets you protect your account against password guesses. Anyone trying to guess your password will be locked out based on a set number of attempts. Our session timeout policy prevents unauthorized access to your account when you’re away from your desk. When enabled, you will be automatically signed out after a set period of inactivity. Learn more about our account security policies.

Why use two-factor authentication?

But there’s nothing like two-factor authentication (2FA) for boosting your account security. This straightforward step increases your account protection by addressing the vulnerability of password-only log-ins. With two-factor authentication, when you log in to your OnceHub account you will be required to enter a one-time token in addition to your user name and password. The token is a six-digit verification code sent as an SMS to your verified mobile number. Even if someone knows or tries to guess your password, they would still be unable to gain access to your account.

Using 2FA as a secondary authentication method is widely recognized as a more secure practice than only requiring a password. For example, the U.S. government has introduced mandatory 2FA authentication for managing federal government websites. The Payment Card industry requires 2FA under its Data Security Standards, and 2FA is recommended for GDPR compliance by the European Union Agency for Network and Information Security.

Now you can take that extra step to protect your OnceHub account and rest assured your scheduling data is well protected.

To learn more about this release read our article on What’s new in version 9.1 or watch our webinar on Securing your OnceHub account below:

As always, if you have any questions or feedback, we would love to hear it. You can add a comment to this post or use our Contact page.

ScheduleOnce is now OnceHub!

We are excited to announce some major product and company changes. With this release, we are introducing a new product: InviteOnce. We are also changing the company name to OnceHub, the new home for our Once products: ScheduleOnce and InviteOnce.

Why are we making this change? From our product leadership position, we have seen the need for additional scheduling functionality, covering new use cases that ScheduleOnce was not designed to support. ScheduleOnce is a great solution for accepting bookings on a large scale and under a generic configuration. This is optimal for Top-of-the-funnel scheduling where bookings are used to fill the sales funnel with new prospects.

However, we continued to see a lot of manual, inefficient scheduling with our users’ existing prospects and customers. This scheduling is scenario-specific and cannot be automated efficiently under a generic configuration, due to the high variability among the requirements of each meeting. We realized this In-the-funnel scheduling needed a completely different approach, requiring the instant creation of customized scheduling configurations for each meeting. This personalized approach to scheduling is what InviteOnce is all about.

InviteOnce was built from the ground up to support personalized scheduling. Our foremost design goals were flexibility and speed. We recognized that since we were providing the ability to personalize scheduling for each meeting, we needed to enable this with the least amount of effort on the user side. This required a new approach with a new product built from scratch.

Watch the InviteOnce introduction video:


Now with two products under our belt, we also had to upgrade the company name. ScheduleOnce was a good name when ScheduleOnce was our only product. We now needed a bigger name that could serve as an umbrella for the Once products: OnceHub.

But OnceHub is not only the name of our company. It is also the name of our platform. The OnceHub platform is the central management hub for the two Once products. It supports all user management and account functions in order to provide our users with an integrated experience as they use both products. Users can start off with just ScheduleOnce, just InviteOnce, or they can use both concurrently.

Watch the OnceHub introduction video:


Now back to InviteOnce with some practical pricing information. Since these are the first steps for InviteOnce, we are not charging for it yet. Everyone has unlimited access to our beta version for approximately six months, completely free of charge. But what will InviteOnce’s pricing be when we start charging for it? We are fully transparent about this and have published the future pricing on our InviteOnce pricing page.

We hope you will find InviteOnce useful and enjoy the new changes we have made under OnceHub. For more details and links to relevant help articles, please see the What’s new in 9.0 article.

Finally, if you have any additional questions, please don’t hesitate to contact us by calling or emailing us at support@oncehub.com. We are available 24/7!

ScheduleOnce 8.95 is live – Calendar integration enhancements and 24/7 support

We are excited to announce that we now offer non-stop 24/7 support!

With our latest 8.95 release, we are announcing more improvements to our calendar integrations. When your ScheduleOnce account is connected to Exchange Calendar, you can now cancel and reschedule bookings from within your Exchange Calendar. If you are working with Office 365, we have made it possible to connect your Office 365 Calendar with an app-specific password.  The app-specific password connection is a permanent connection that does not expire when you change your password in Office 365.

However, the big news of this release is our new 24/7 support. Starting January 2nd, you can reach us via phone and email any time of the day, no matter your time zone, no matter your location. Our new extended support hours are available to all users.

While our new year’s resolution is to provide full support coverage, providing the best customer support possible is something we have always been committed to. Since the very beginning, we’ve been the only ones in the scheduling space to offer phone support. In addition to phone and email support, we continuously invest in creating content that helps you make the most of ScheduleOnce, including a ton of help articles, videos and webinars.

We’ve rapidly grown over the years – today, ScheduleOnce serves tens of thousands of organizations worldwide. To provide responsive support, we’ve invested in every aspect of how we serve our users – from building a strong support infrastructure and using the right tools, to hiring team mates across five different continents and all time zones.

Our priority is getting you the right answer within the shortest possible time and we’re continuously working to make every support interaction better.

For more details about the 8.95 release and links to the relevant help articles please see the What’s new in 8.95 article.

As always, if you have any questions or feedback, we would love to hear it. You can add a comment to this post or use our Contact page

ScheduleOnce 8.9 is live – Meetings with multiple subject experts

We’re excited to announce ScheduleOnce 8.9!

Customers come to your organization with complex needs. To provide them with the best solution, you may need multiple team members to attend your meetings. This can lead to scheduling nightmares. You have to determine which team members need to attend–whether specific people or anyone from a specific department–and juggle each team members’ availability. After several rounds of back-and-forth, you find a time and the meeting is booked. But then, something comes up and you have to start all over again to reschedule.

End-to-end support for panel meetings
ScheduleOnce 8.9 eliminates this scheduling nightmare. We now offer end-to-end support for panel meetings, from the initial booking through to cancellations and rescheduling. With panel meetings, you can allow customers to simply book a time to meet with multiple team members simultaneously. When a client clicks on your scheduling link, they will see availability for all possible panel combinations. Panels can include specific team members that you have chosen, or alternatively, they can include team members that are automatically assigned from selected resource pools. Once a booking is scheduled, all attendees will receive a notification and an event will be added to their calendars.

Should something come up, panel meetings can now be canceled or rescheduled seamlessly. If a customer cannot make it, they can simply click on the cancel/reschedule link from any email notification and pick a new time. If a team member needs to reschedule, you can request your customer to select a new time. Customers will see all availability for alternative time slots and be able to choose one that works for them. All panelists will be notified and the calendar event will be updated.

Coordinating panel meetings will become effortless and your customers will appreciate how easy it is to schedule with your team.

To learn more about this release, watch our webinar or read our article on What’s new in ScheduleOnce 8.9.

As always, if you have any questions or feedback, we would love to hear it. You can add a comment to this post or use our Contact page.

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